Contact support

Updated July 29, 2026

The fastest way to reach us is the in-app chat.

Start a chat

In Descreened, go to Settings.
Under Support, tap Contact Support.
A chat opens right in the app. Describe the problem and send.

Include what you expected, what happened instead, and roughly when. Screenshots help a lot.

Look it up first

The Help Center sits right above Contact Support in Settings. It answers the most common questions — blocking, schedules, unlock methods, billing — and searching it is often faster than waiting on a reply.

Billing questions

Subscriptions are billed by Apple, so some things only Apple can do:

To stop future charges, cancel from Settings, then Manage Subscription — see subscription and billing.
To get money back for a past charge, see request a refund.

For anything else about your plan, chat with us — we're happy to help you figure out what to do.

Tip: One clear message with the steps you took beats several short ones.