Request a refund

All Descreened purchases are billed by Apple, so refund requests go through Apple — not through us.

Request a refund from Apple

1. Go to reportaproblem.apple.com and sign in with your Apple account.
2. Tap I'd like to, then Request a refund.
3. Pick the reason, select your Descreened purchase, and submit.

Descreened can't see, approve, or speed up refund decisions.

Refund or cancel?

• Cancel stops future charges but doesn't return money. Do it from Settings, then Manage Subscription — see subscription and billing.
• Refund returns a charge that already happened. That's the Apple process above.

If you were charged unexpectedly, do both: cancel so it doesn't recur, then request the refund from Apple.

Questions about what you were charged or when? Contact support and we'll help you sort it out.

Tip: Charged after forgetting to cancel a trial? Mention that in Apple's refund form — it's a common, often-approved reason.